Frequenty Asked Questions

I am a coach/administrator at a school or an athletic conference and I would like to buy subscriptions for my student-athletes. How should I proceed?


You can find the pricing structure for various subscription options for your student-athletes here. Please reach out to info@athletemindsmatter.com to get started and to process payment. A contract will also need to be signed to process your subscription. Payment will be made every year to maintain access for student-athletes already enrolled. You can increase to the next tier pricing structure at any time.




I have bought subscriptions for my student-athletes, now what?


Congratulations! You are taking a huge step in helping your student-athletes with their mental wellness! Go you! If you have bought subscriptions, this means you have already signed all relevant contracts. The Athlete Minds Matter team will give you all the information needed, including a flyer you can circulate. Please be on the lookout for communication from our Campus Champion Coordinator who will further coordinate implementing AMM at your school! FYI: Student-athletes must use their school email, otherwise, we will not be able to approve their account, and they will not have access. Students will also need to agree to a privacy policy prior to having access to Athlete Minds Matter.




I am a student-athlete and I want to join! How can I get involved?


Awesome! You can either join as an individual and pay the yearly fee ($35/year), or you can reach out to your coach or Athletic Director and inquire about having them purchase subscriptions for you and your fellow student-athletes! If you want to join as an individual and pay the $35 yearly fee, process your payment here, and complete this sign up form, and the AMM team will approve your access.




My school/conference bought subscriptions and I signed up, but I don’t have access to the site yet.


Hang tight! We need to approve every member before they have access to the site. You will receive a Welcome Email once you have been approved. Make sure you used your school email so we can appropriately confirm you! Make sure you have read and agreed to the Consent for Journal use, Privacy Policy and Terms & Conditions. If it has been over 24 hours and you have not been approved, please contact info@athletemindsmatter.com. It may be an issue of you not entering the correct email.




I am not a current student-athlete, I am an either a former student-athlete, a coach or parent. Can I still join Athlete Minds Matter?


Of course! The content is geared towards the athletic experience, but you can use any of the resources or tools for your own mental health as well! You can join as an individual and pay the yearly fee ($35/year). Process your payment here, and complete this sign up form, and the AMM team will approve your access.




I only want to pay for active student-athletes, not those who have transferred or graduated, how can that be managed?


At the end of the school year, you can send info@athletemindsmatter.com a list of your active student-athletes. We will reach out to those students with accounts on AMM to see if they would like to pay the yearly subscription to stay active, and if not, they will be inactivated.




How can I renew my subscription?


3 months before your subscription is about to expire, you will receive an email asking if you would like to renew your subscription. You will then be asked to sign a new contract and agree to the terms for an additional year. Payment will be processed either via PayPal or check.




How will I know as a coach or an administrator if a student-athlete has written anything in their journal about harming themselves or others?


As indicated in the Privacy Policy and Consent for Journal Use, all entered information by a student-athlete onto their profile, will be private to them. In the case that an entry contains any of our predefined "buzz words" that indicate potential risk of harm to self or others, the Athlete Minds Matter team will be notified and appropriate follow up will be taken, including reaching out to a local Emergency Services team to do a risk assessment. Athlete Minds Matter will not be following up with a coach or administrator, unless the student-athlete has asked us to, to protect the privacy of the student-athlete.




I am logged in but can’t seem to find previous journal entries or resources I have entered in the past?


If you go to the top right corner of your screen when you are logged in, you should see a person icon (or your photo if you have uploaded one). Click the icon and you will be brought to your profile. From there, click "My Journals" and then you will be able to see all of your past journals, and you can even use the category button to help you find certain journals easier!




Who should I contact with any questions?


Please feel free to reach out to info@athletemindsmatter.com with any questions that you might have!




How can I make Athlete Minds Matter an "app" on my phone?


Although Athlete Minds Matter is currently not an app, you can add Athlete Minds Matter to your home screen on your Android or iPhone for quick access to your account! Some features on your phone will appear differently than it does on a computer. We recommend using AMM on your computer for the best experience, but having AMM on your phone for on the go use is great too! Here's how! For Androids: 1. Open Firefox or other Web browser and go to athletemindsmatter.com 2. Press the Menu button (either below the screen on some devices or in the upper right of the browser), then tap on "Add Page To" 3. Tap "Shortcut" or "Home screen" 4. Your shortcut should now appear on your home screen and you can access Athlete Minds Matter, just like an app. When you press the shortcut, it will bring you to the website! For iPhones: 1. Open Safari and head to athletemindsmatter.com 2. Press the Share icon at the bottom. 3. Then tap Add to Home Screen from the menu. 4. Next, type in a name for your shortcut and then tap the Add button. Now the website icon will be displayed as a shortcut on the home screen — just like an app. When you tap the shortcut it will open to that page in Safari.




Why are you asking for my address and phone number when I sign up?


We won't be sending you any spam mail or phone calls, we promise! But, in order to keep you safe, we need to know your current location, and have a phone number on file, in case you have moved. In the Privacy Policy and Consent For Journal Use, you will read that if any information that you enter on the site contains any predefined "buzz words" that indicates risk of you harming yourself or someone else, we will need to contact the Emergency Services team in your town to contact you and do a risk assessment.





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